Privacy Policy

Please note: This Privacy Policy was translated from the German for your convenience. The German version is binding.

This data protection declaration informs you about the collection of personal data when using this website.

As the operator of these pages, we take the protection of your personal data very seriously. We treat your personal data as strictly confidential and according to the legal data protection regulations as well as this data protection explanation.

Responsible office

Only Climedo Health GmbH, Schellingstraße 109a, 80798 Munich (hereinafter referred to as “Climedo”) is responsible for data processing. Climedo has developed the application which can be downloaded or used online at www.climedo.com, its sub-pages and other domains. Climedo enables the digital recording, storage and sharing of research-specific content. Climedo takes the protection of your personal data very seriously. The personal data that you make available to us will be processed by us confidentially and exclusively in accordance with the statutory data protection regulations and this data protection declaration. Below we would like to inform you how this is done. If you have any questions about data protection or would like information about the collection, processing or use of your personal data, or if you have a request for correction or deletion of your personal data, please contact us at the above address or the following e-mail address: datenschutz@climedo.de We will then get in touch with you immediately.

Purposes and duration of data processing

With Climedo, we have developed software that digitally captures, stores and shares research-specific content. In addition, Climedo offers the technical prerequisites for the independent exchange of data and information between users. The use and thus also the processing of your data can take place in the Climedo software via a test account or as part of a paid account. We will use and process all personal data exclusively for the use and provision of the Climedo software and the services available via it.

In the course of registering and creating a profile, we collect in particular the first and last name, your e-mail address, user name and password. In order to meet GCP requirements, personal data is also collected and processed as part of the prescribed audit trail.

As a rule, our website can be used without providing personal data. If personal data (e.g. name, address or e-mail addresses) is collected on our pages, this is always done on a voluntary basis and with your consent. This data will not be passed on to third parties without your explicit consent. Your IP address will be processed during the use of the website, but will not be stored or used in any other way.

Unless otherwise stated or agreed, we will retain your personal data for a maximum period of two (2) years after your last interaction with us and the last time you access your profile. Upon full completion of the contract or deletion of your profile, your data will be deleted at the end of the tax and commercial retention periods, unless you have expressly consented to further use of your data.

Access data when accessing our website

You can visit and access our websites without providing any personal data (with the exception of your IP address). When you visit our website, we only collect so-called access data and store it in a log file. This includes the name of the website accessed, the file accessed, the date and time of access, the amount of data transferred and the message about the successful access, the browser type and version, the operating system, the so-called referrer URL (the previously visited page) as well as the requesting provider and your IP address. From the data of this log file, including the IP address, no personal reference can be established for us. The aforementioned access data (in particular the IP address) are only used for statistical evaluations for the purpose of operation, security and technical optimisation of our website and services and evaluated in anonymous form. Log data is regularly deleted promptly, but at the latest after two months.

Data transmission and order data processing

We will not pass on any personal data to third parties without your express prior consent. In this context, we commit to entering into the necessary order processing agreements with the recipients of personal data in order to ensure that personal data is processed only to the necessary extent , for the purposes set out above and in accordance with our instructions. We fully commit these companies to ensuring the necessary data security, including conducting data security audits of recipients to ensure that they apply the same or similar appropriate technical and organisational measures as we do.

Use of Google Analytics

This website uses functions of the web analysis service Google Analytics. Provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

However, if IP anonymization is enabled on this website, Google will first shorten your IP address within member states of the European Union or other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to and truncated by Google on servers in the United States. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services to the website operator relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google.

Google Analytics uses so-called “cookies”. These are text files which are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. You can find out how you wish to prevent these cookies in the “Cookies” section of the data protection declaration; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and Google from processing this data by downloading and installing the available browser plug-in. You can find further information on data protection at Google Analytics here. The legal basis for the use of Google Analytics is Article 6 (1) b) and f) of the DSGVO and your declaration of consent.

Cookies

When you visit our website, so-called “cookies” are stored in the cache of your browser on various pages in order to make your visit to our website attractive and to enable the use of certain functions. The so-called “cookies” are small text files that your browser can store on your computer. We use both “session cookies” and so-called persistent cookies. We also use various tracking technologies to collect and store information when you visit our websites. Below you will find all information on how we use cookies and such tracking tools, which cookies are used and how you can deactivate them.

Categorization of Cookies

Depending on their function and purpose, cookies can be divided into four categories: Required Cookies, Performance Cookies, Functional Cookies and Cookies for Marketing Purposes. Please note that not all of the cookies listed here may be used if you visit our website with a mobile device.

a) Essentially required cookies (essential cookies)

These are cookies that are needed so that you can navigate our websites and use the basic functions of the website, such as the allocation of anonymous session IDs to bundle several related queries on a server.

b) Performance Cookies

Performance cookies are used to improve the user-friendliness of a website and thus the user experience. Performance cookies collect information about how our websites are used, such as the type of Internet browser and operating system used, the domain name of the website from which you came, the number of visits, average time spent on the site, and the pages viewed. These cookies do not store any information that allows personal identification of the user. The information collected with the help of cookies is aggregated and therefore anonymous.

c) Functional Cookies

Functional cookies allow a website to store information that you have already provided (such as usernames, language selection or location) and to offer the user enhanced, personalized features.

d) Cookies for Marketing Purposes

Marketing cookies are used to offer content that is more relevant to the user and adapted to his interests. They are also used to limit the frequency with which an ad appears and to measure and control the effectiveness of advertising campaigns. They register whether a website has been visited or not and what content has been used. This information may be shared with third parties such as advertisers. These cookies are often linked to third party site functionality.

Management of cookies

You can set your browser to inform you when cookies are set, to decide whether to accept them on a case-by-case basis, or to accept or reject cookies. Cookies can be used for various purposes, e.g. to recognise that your PC has already been connected to a website (permanent cookies) or to save recently viewed offers (session cookies). You also have the option of setting your browser so that cookies are not saved in the first place or that cookies are deleted (automatically or manually) at the end of the Internet session. Details can be found in the instructions of your browser or via the following (external) links: Mozilla Firefox; Internet Explorer; Google Chrome, Opera, Safari or Adobe (Flash Cookies). However, we would like to point out that some areas of the website may not function properly or at all. In addition, we would like to draw your attention to the websites available at http://www.youronlinechoices.com/de/ or http://www.youronlinechoices.com/de/_verwalten/praeferenzmanager-beta.html, where further information on the technologies we use can be obtained and tracking services can be individually issued and deactivated.

Google Analytics

This site uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on the user’s computer, to help the website analyze how users use the site. The information generated by the cookie about users’ use of the website is generally transmitted to and stored by Google on servers in the United States. However, if IP anonymisation is activated on this website, the IP address of Google users within Member States of the European Union or in other Contracting States to the Agreement on the European Economic Area will be shortened beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information for the purpose of evaluating the use of the website by users, compiling reports on website activity and providing other services relating to website activity and internet usage for website operators. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. Users can prevent the storage of cookies by making the appropriate settings in their browser software. However, this offer reminds users that in this case they may not be able to use all the functions of this website to their full extent. Users can also prevent Google from collecting the data generated by the cookie and relating to their use of the website (including their IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de=en. As an alternative to the browser add-on or within browsers on mobile devices, please click this link to prevent Google Analytics from collecting this data within this website in the future. An opt-out cookie will be placed on your device. If you delete your cookies, you must click this link again.

Type and function of cookies used

ProviderCategoryNamesDuration
Google AnalyticsPerformance Cookies

 

google-analytics-ids2 years
Used to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website usage and Internet usage to the website operator.
DriftFunctional cookiesdrift-ids10 years
Used to allow you to communicate directly with us in a real-time chat window. Drift collects cookies to improve its own services.

Drift

Drift Live Chat is an application that allows you to communicate directly with us in a real-time message window. The service is provided by Drift.com, Inc. 3 Copley Place, Suite 7000, Boston, USA. It is a service integrated into the website. The company Drift.com, Inc. processes access data such as the IP address of the visitor, browser data, operating system, as well as the so-called dial-in location of the visitor. In addition, cookies required by the application are assigned and used, which relate to the behaviour of the user. Drift.com, Inc. promises to collect this information only to improve your own services. You can find out how you wish to prevent these cookies in the “Cookies” section at the top of the data protection declaration; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. The legal basis for the use of the Drift Live Chat application is Article 6 (1) b) of the DSGVO and your declaration of consent.

Pingdom

The Climedo software uses Pingdom, a service of Pingdom AB, Kopparbergsvägen 8, 72213 Västeras, Sweden. Pingdom uses, among other things, cookies that are stored on your computer and that enable an analysis of the use of the website. In the course of use, data, such as in particular the IP address and activities of the user, may be transmitted to a server of Pingdom AB and stored there. You can prevent the collection and forwarding of personal data (in particular your IP address) and the processing of this data by deactivating the execution of Java Script in your browser or by installing a tool such as “NoScript”. You can find out how you wish to prevent these cookies in the “Cookies” section at the top of the data protection declaration. Further information on data protection when using Pingdom can be found under the following link: https://www.pingdom.com/legal/privacy-policy

Sentry

The Climedo software uses the Sentry error detection software from Functional Software, Inc., dba Sentry, 132 Hawthorne Street, San Francisco, CA 94107, USA. The native code snippet from Sentry enables the user to detect errors in the Climedo software in real time and to correct them as quickly as possible. Sentry uses cookies, which automatically forward the error status. During use, data, in particular the IP address and user activities, can be transmitted to a server of Functional Software, Inc. and stored there. You can prevent the collection and forwarding of personal data (in particular your IP address) and the processing of this data by deactivating the execution of Java Script in your browser or by installing a tool such as “NoScript”. You can find out how you wish to prevent these cookies in the “Cookies” section at the top of the data protection declaration. Further information on data protection when using Sentry can be found under the following link: https://sentry.io/privacy.

Hotjar

We use Hotjar software (http://www.hotjar.com, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe) to improve the user experience on our website. Using Hotjar we can measure and evaluate user behaviour (mouse movements, clicks, scroll height, etc.) on our website. The information generated by the “tracking code” and “cookie” about your visit to our website is transmitted to and stored on the Hotjar servers in Ireland. The tracking code collects the following information:

Device-dependent data
  • IP address of your device (collected and stored in anonymous form)
  • Your e-mail address including first and last name, if you have provided it to us via our website
  • Screen size of your device
  • Device type and browser information
  • Your location (country)
Log data
  • Related domain
  • Visited pages
  • Geographical position (country only)
  • The preferred language to display our website
  • Date and time when the website was accessed

Hotjar will use this information to evaluate your use of our website. Hotjar also uses third-party services such as Google Analytics and Optimizely to provide services. These third party companies may store information that your browser sends when you visit the website (such as cookies or IP requests). For more information on how Google Analytics and Optimizely store and use data, please refer to their respective privacy statements. If you continue to use this website, you consent to the processing of data by Hotjar and its third party providers as described above in their privacy statements.
Hotjar uses cookies with different durations.

You can prevent Hotjar from collecting this information by clicking on the following link and following the instructions: https://www.hotjar.com/opt-out.

SSL encryption

In order to protect the security of your data during transmission, we use state-of-the-art encryption procedures (e.g. SSL) via HTTPS.

Collection of general information

When you access our website, information of a general nature is automatically collected. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider and the like. This is information that does not identify you personally. This information is technically necessary for the correct delivery of content requested by you from websites and is mandatory when using the Internet. Anonymous information of this kind is statistically evaluated by us in order to optimize our Internet presence and the technology behind it.

Rights as user

You have the following rights with regard to the processing of your data.

Information

You have the right to access your data, receive information about your data and correct it. In accordance with your right of access, you may at any time obtain from us full information about what data we hold about you, where it comes from, to whom it is disclosed and for what purpose it has been stored. You also have the right to demand the correction, blocking and/or deletion of your data in accordance with the statutory provisions. Our data protection officer is Bitkom Servicegesellschaft mbH, Albrechtstraße 10, 10117 Berlin, Germany. Please inform us of any requests for information or revocations of consents at datenschutz@climedo.de

Correction, deletion or limitation of processing

If you wish to change or delete your data, please contact us at the contact address or e-mail address provided. All personal data stored by you will be deleted by you on request, unless there are no legal obligations to store.

Transferability of data

You may request the relevant personal data that you have provided to us in a structured, common and machine-readable format and have us transfer this data to another responsible person without obstruction; you may also request that we transfer the personal data directly to another responsible person if this is technically feasible.

Refusal and revocation of consent

You have the right to refuse consent or – without affecting the legality of the data processing carried out before the revocation – to revoke your consent to the processing of your personal data at any time.

Objection to the processing

For reasons that may arise from your particular situation, you have the right to object to the processing of your data.

Automated decisions

You have the right to object to a decision based on automated processing, including profiling, if that decision becomes legally effective against you or similarly affects you.

Right of appeal

You have the right to communicate with and, if necessary, complain to the data protection supervisory authority.

Contact Form

If you send us enquiries via the contact form, your details from the enquiry form including the contact data you provided there will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. These data will not be passed on without your consent.

Data security

In order to offer you a particularly high level of data security, Climedo has implemented technical and organisational measures to protect your personal data during data transmission and when gaining knowledge from third parties. These measures are checked and updated at regular intervals. However, we would like to point out that absolute data security cannot be achieved on the Internet, even with extensive technical precautions.

Modification of the data protection declaration

Climedo reserves the right to make changes to the data protection declaration at any time with effect for the future. If such an update is carried out, the date of the last change stated below will also be updated. Any changes made to our Privacy Policy will always be available here so that Climedo users will always be aware of the information we collect and our possible use and disclosure of that information. We therefore recommend that you consult the current Privacy Policy periodically.

Date: May 24, 2018
Version: v0.0.1